From the session list,[1] it seems there is going to be quite a bit of Dynamics 365-related news at next week's Microsoft Ignite virtual conference for IT Pros and developers. One area scheduled to get a lot of emphasis is better integration between Teams/other Microsoft productivity tools and Dynamics 365.
Microsoft already offers some Teams-Dynamics integration[2]. In 2019, officials announced and made available Dynamics 365 Sales Integration with Teams. This gave users the ability to connect Dynamics 365 Sales records to Microsoft Teams channels without having to leave the Dynamics 365 Sales App.
But it sounds like there's lots more coming. A Day One session, entitled "Microsoft Teams + Dynamics 365: The unified collaboration platform for modern business,"[3] outlines the case for improving the ties between these two product families. Teams-Dynamics integration will improve businesses processes, streamline the exchange of information and knowledge, the session description says.
Microsoft has a number of planned announcements around "embedded collaboration between various Dynamics 365 apps and Teams," according to my contacts. This will allow Dynamics 365 users to have Teams chat, meetings, calling and records embedded directly in various Dynamics 365 apps, like Sales and Customer Service, in the name of making collaboration more of a real-time experience.
Microsoft also is working on improving integration between Teams and Dynamics 365 Marketing. This could provide more seamless connections for live events and webinars, sources say. And tighter integration between Teams and Dynamics 365 Field Service and Commerce[4] are on the to-do list, as well.
The already-announced Dynamics 365 mobile app -- which in some ways reminds me of the Office mobile app -- brings together various Dynamics products into a single, unified app. This app, which