As the effects of the coronavirus grow, we've seen businesses around the world looking for ways to pause their activities online. With the outlook of coming back and being present for your customers, here's an overview of our recommendations of how to pause your business online and minimize impacts with Google Search. These recommendations are applicable to any business with an online presence, but particularly for those who have paused the selling of their products or services online. For more detailed information, also check our developer documentation.
Recommended: limit site functionality
If your situation is temporary and you plan to reopen your online business, we recommend keeping your site online and limiting the functionality. For example, you might mark items as out of stock, or restrict the cart and checkout process. This is the recommended approach since it minimizes any negative effects on your site's presence in Search. People can still find your products, read reviews, or add wishlists so they can purchase at a later time.
It's also a good practice to:
- Disable the cart functionality: Disabling the cart functionality is the simplest approach, and doesn't change anything for your site's visibility in Search.
- Tell your customers what's going on: Display a banner or popup div with appropriate information for your users, so that they're aware of the business's status. Mention any known and unusual delays, shipping times, pick-up or delivery options, etc. upfront, so that users continue with the right expectations. Make sure to follow our guidelines on popups and banners.
- Update your structured data: If your site uses structured data (such as Products, Books, Events), make sure