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A communication problem? (Image: James Martin/CNET)

It happened during Christmas dinner.

I took out my iPhone XR[1] to check a text -- surely someone was finally wishing me a Merry Christmas -- and one of my wife's relatives asked: "What's that?"

"It's an iPhone XR," I replied, sinking, as many people do, to the Eks-R pronunciation.

"What's that?" she replied.

Also: Apple fixed my biggest complaint about the iPhone XR[2]

I paused, a touch stumped for an explanation. Doesn't everyone know about iPhones[3] the minute they're released -- and often before?

"Well, it's the newest iPhone," I said.

"Never heard of it," she replied. "Never seen one either."

My thoughts drifted to how Apple[4] has advertised these new, cheaper beasts. First, it did the usual phones-floating-in-mid-air sort of ad[5], with all sorts of product benefits featured in words.

Depth control. Liquid retina. Color-accurate LCD.

Did these things impress anyone? Did they even mean anything? And isn't it a touch odd to see Apple splatter so many product benefits over an ad?

It used to be that Apple would simply present the phone, play a little modern music and the phones would enchant masses.

Then I seemed to remember another iPhone XR ad that had invaded a recent NFL game on my TV. This one touted the phone's marvelous battery life. (And it is marvelous, for an iPhone.)

Could it be that Cupertino doesn't have a clue how to sell a phone that, to many eyes -- including my own -- offers a far more satisfying value than, say, the XS?

It was fascinating that, on the morning of the XR's launch, there

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