2018 has been a very important year for our webmaster support community. What has happened? There’s been a program rebranding, a global summit, and loads of community hangouts.
In October, the former Top Contributors became Gold Product Experts, and the Rising Stars, Silver Product Experts. This rebranding happened throughout all of the product forums and these are some of the new badges and names:
Silver Product Expert: Newer members who are developing their product knowledge
Gold Product Expert: Trusted members who are knowledgeable and active contributors
In November, we invited all of our Gold Product Experts from every Google help forum (such as Blogger or Google My Business) to a global summit. This meetup happened in the Google campus in Sunnyvale, California. Out of the almost 550 attendees from all over the world, around 70 were Webmaster Gold Product Experts. Coming from 25 different countries, this was the second biggest community that attended the event. Later that month, another very successful meetup took place in Moscow, gathering 23 Russian speaking Product Experts (of which 10 were Webmasters).
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| Gold Webmaster Product Experts at this year’s global summit in Sunnyvale. |
Many of the attendees acknowledged that this “was a really valuable time”, that the “sessions were very insightful and interesting” and that “the entire event was fantastic!”.
This knowledgeable group of super users provides invaluable help in 16 languages to more than 2 million users a year, about everything related to Search, Structured Data or Search Console in the forums.
And what is the profile of our community? Many of our Product Experts (Silver and Gold) are site owners who started out on the Webmaster forums (some more than a decade ago) by asking questions about their own sites. After their issues were fixed, most of