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FinancialForce plots expansion, updates ERP suite, eyes services automation

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FinancialForce, a cloud ERP vendor built on Salesforce's platform, is plotting its next phase of growth with an expanded presence in New York, updates to its software for both ERP and professional services automation.

The effort to manage the financials behind consulting and services businesses could move FinancialForce into larger enterprises and upstream from its core small- and mid-market customers.

Tod Nielsen, CEO of FinancialForce, said in an interview that the company's East Coast presence will allow it to expand into new verticals and comes as it is expanding its global operations.

"I joined a year ago added a new management team and we're focused on growth and customer success," said Nielsen.

Nielsen in the last year added marketing, product, financial and customer officers. "It is a services economy and customers are saying they want to be responsive with pricing models and managed services," said Nielsen.

Indeed, FinancialForce's updates to its Professional Services Automation (PSA) offering revolve around allocating resources to projects and assigning people that are the best fit for a job.

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The PSA Spring 2018 release features skills filtering, search capabilities to account for partial availability and criteria to analyze resourcing. The main goal is to enhance utilization for companies with services businesses.

Nielsen said that 80 percent of customers are also Salesforce users. FinancialForce primarily competes with Oracle's NetSuite and Intaact. "But there are a ton of customers with on-premises legacy apps," he added.

PSA with the latest update also gets Salesforce Lightning user experience themes and provides more analytics and forecasting to track backlog and sales pipelines.

Nielsen said that PSA is designed for organizations with a

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