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IT pros are not confident their organizations have the skills to take advantage of AI

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A survey that has examined the adoption and usage of intelligent assistants and AI chatbots[1] in the workplace has been carried out by Austin, Texas-based technology network Spiceworks[2].

The advancement of AI across industries[3] shows that this technology is becoming an integral part of workplace software across PCs and devices. But many companies still do not have appropriate policies and procedures in place to take advantage of this technology.

Read also: Are enterprises really ready for AI?[4]

It surveyed 529 respondents from North America and Europe during March 2018.

The results show[5] that, in the next year, 40 percent of large businesses with more than 500 employees said they expect to implement one or more intelligent assistants or chatbots on company-owned devices.

Just 25 percent for mid-size companies and 27 percent of small businesses expect to implement AI in their organisations.

Although adoption is on the rise, some organizations are holding back due to a lack of success stories across other businesses.

IT pros are not confident their organizations have the skills to take advantage of AI ZDNet (Image: Spiceworks)

Across all company sizes, Microsoft Cortana[6] is the most commonly used intelligent assistant in the workplace. Its adoption of 49 percent of organisations for work-related tasks is probably due to its native integration into Windows 10.

This is followed by Apple's Siri at 47 percent Google Assistant (23 percent), whilst 13 percent use Amazon Alexa.

But AI adoption does not seem to have spread across companies. According to the survey, AI assistants are mainly used in the IT department (53 percent).

IT pros are not confident their organizations have the skills to take advantage of AI ZDNet (Image: Spiceworks)

A further

Read more from our friends at ZDNet

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